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Elements and Performance Criteria

1. Plan administrative system
   • Identify requirements for update to the administrative system according to organisational and budgetary requirements
   • Consult with stakeholders and verify identified requirements and modifications
   • Obtain quotations from suppliers or developers to address system requirements according to organisational policy and procedures
   • Select supplier or developer according to organisational policies and procedures
2. Implement administrative system
   • Identify and develop implementation strategies in consultation with staff
   • Implement system according to organisational and legislative requirements
   • Support staff and provide training on the use of the system
   • Manage contingencies and support minimal impact on users
3. Monitor administrative system
   • Monitor system for usage, security and output according to organisational requirements
   • Modify system to meet changing needs according to organisational requirements
   • Identify further modifications and notify users

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop at least one administrative system.

In the course of the above, the candidate must:

work with relevant personnel and stakeholders to identify administrative system improvements

document requirements

provide training and support for staff to use the system

monitor the new system and identify future improvements and staff training needs.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and organisational policies and procedures for reviewing administrative systems

stakeholders involved in organisational administrative systems including system users

training procedures for communicating new system information to staff.

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